Hospitality Isn’t Ready for the Future Guest
Podcast Summary
AI is changing hospitality, but I believe the bigger question is not just how AI will change our tools, our operations, or our businesses.
The bigger question is: what happens when AI starts changing the customer?
In this episode of STR Global Unlocked, I’m joined by Jamie Lane, Chief Economist at AirDNA and one of the leading voices on travel demand, market trends, and the future of short-term rentals.
Together, we talk about how AI-driven productivity, job shifts, income distribution, and changes in disposable income could reshape travel demand in the years ahead.
Because while many operators are focused on how AI can improve pricing, guest communication, automation, and efficiency, I think we also need to understand what AI could do to the wider economy around our guests.
We Say What Others Won’t
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Connect with Jamie Lane on LinkedIn and learn more about how AI-driven productivity, disposable income, four diverging economic scenarios, and AirDNA's view across the global short-term rental market are reshaping the future of short-term rentals and hospitality.
Guest Appearing in this Episode
Jamie Lane
Jamie Lane is the Chief Economist and SVP of Analytics at AirDNA, a leading short-term rental data and analytics company. With more than a decade of experience as an economist in the hospitality industry, Jamie focuses on helping investors, operators, and industry leaders understand the forces shaping short-term rental performance.
At AirDNA, he leads data analysis and thought leadership, using advanced analytics to uncover trends in supply, demand, pricing, revenue, and market behavior across the global short-term rental industry. His work helps property managers, hosts, investors, and hospitality professionals make more informed decisions in a rapidly changing travel landscape.
Jamie is a widely recognized voice in the lodging and short-term rental sectors. He has been published in academic and professional journals and regularly speaks at major industry events, where he shares data-driven insights on market trends, travel demand, pricing strategy, and the future of hospitality.
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